ServiceNow

Secure AI Agents in ServiceNow

AI agents in ServiceNow take action across workflows, systems, and sensitive data. Zenity secures what those agents do with native integration into SecOps and end-to-end security controls.

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AI Agents Are Operating Your Business. Without Security Guardrails.

Zenity provides the depth needed to truly secure the agents that are created via ServiceNow, providing. Common challenges include:

Lack of Visibility

AI agents are being created and deployed across teams without centralized visibility, leading to a growing “shadow AI” problem. Security teams often don’t know which agents exist, how they’re configured, or what systems and data they can access.

Lack of AI Observability

Without clear insight into agent behavior, decisions, and data access, security teams are left blind to how agents operate, making it nearly impossible to assess risk or trace the source of issues.

Non-Deterministic Agents

Agents operate dynamically, making decisions, calling APIs, and chaining actions in real time. Without runtime protection, security teams cannot detect or prevent harmful or unauthorized behavior as it happens.

No Unified Control Plane

Agents are spread across platforms, environments, and teams, without a single place to secure, govern, and monitor them. This fragmentation makes it difficult to enforce consistent policies or manage risk holistically.

Secure Plane for AI Agents Across ServiceNow

See every agent, every action, across ServiceNow.

Continuously discover and monitor all AI agents operating in ServiceNow and beyond, including shadow AI.

Full agent inventory mapped into ServiceNow environments
Deep visibility into agent behavior, decisions, and execution flows
Track data access, tool usage, and cross-system interactions
Understand how agents are connected, what they touch, and how they operate in real time

Zenity provides step-level visibility into agent actions and relationships, giving security teams a complete picture of how agents behave across workflows.

A Unified Approach to Secure, Enterprise-Ready AI Agents

Zenity and ServiceNow work closely together to help enterprises embrace AI agents built across not only ServiceNow environments, but across the enterprise, with confidence. This partnership also integrates Zenity AISPM and Observability capabilities into ServiceNow SecOps, providing security, operations, and incident response teams with the ability to identify, understand, and mitigate risks in a unified platform.

Read the press release